USE OF MODERN MULTIMEDIA TECHNOLOGIES IN THE DEVELOPMENT OF TECHNOLOGICAL PROCESSES OF SERVICE TO CUSTOMERS THROUGH MAIL COMMUNICATION

Abstract

In the article, the multimedia technological processes of the postal communication tool, the essence of using advanced multimedia technologies in providing services to customers in the postal communication tool, the description of the modern multimedia services provided by the postal communication tool, the order of providing the postal communication tool services, etc. are scientifically presented by the author. analyzed, classified the factors that cause problems in the processes of providing services to customers in the mail communication tool, and also developed recommendations for further improvement of the services of the mail communication tool using modern multimedia technologies. The author based his opinions scientifically in order to eliminate various conflicts on these issues.

Key words: Mail, e-mail, electronic digital signature, e-mail, information communication technologies, multimedia, e-document, electronic payment, e-commerce, interactive services, internet network, single portal.